Refund & Revision Policy

Last Updated: November 2025

All Studio Novo video packages are paid in full upfront and are non-refundable once creative work begins.

Each project includes one comprehensive revision round where you can provide all your feedback at once. Additional revisions are available for purchase at $50 CAD per round.

Satisfaction is achieved through our revision process — not refunds. We're committed to working with you to ensure your final video meets your expectations.

Every Studio Novo one-time video includes:

  • Custom-written script
  • AI avatar and voice (human-like delivery)
  • Your logo, colors, and visuals
  • Choice of format: 9:16 (Vertical) or 16:9 (Horizontal)
  • Subtitles included
  • One revision included
  • 3-day turnaround (72 hours from kickoff)
  • Optimized runtime for impact — typically 30–60 seconds depending on message and pacing
  • "We'll Make It Right" satisfaction guarantee

If you have any concerns about your project, please contact us at info@studionovo.ca and our team will review your request within 24 hours.