Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our services, including:

• Name, email address, phone number, and company information
• Payment and billing information processed through Stripe
• Project details, video requirements, and creative briefs
• Communications between you and Studio Novo
• Files, images, and content you upload for video production
• AI data inputs and creative materials generated or provided during project creation (e.g., scripts, prompts, AI-generated visuals, and voiceovers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our video production services
• Generate and customize video content using AI tools and licensed third-party creative software
• Process payments and fulfill your orders
• Communicate with you about your projects and our services
• Send you updates, marketing communications, and promotional offers (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Creative Tools: We use reputable AI, stock, and automation tools (such as OpenAI, Runway, Whisk, or similar) as part of our creative process. These providers may temporarily process creative data solely to enable our services and are bound by their own data protection standards.

Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our services and user experience
• Deliver relevant advertising (with your consent)

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request a copy of your data
• Object to processing of your personal information
• Withdraw consent where we rely on consent to process your data

To exercise these rights, contact us at info@studionovo.ca.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and deliverables are typically retained for 90 days after project completion unless otherwise agreed. Raw working files, AI prompts, or generated materials may be deleted earlier once the final video is delivered.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

13. AI and Automated Processing

Studio Novo uses AI-powered tools and automation platforms to assist in generating creative concepts, scripts, visuals, and voiceovers. These tools may process limited portions of project data solely for producing your requested deliverables. We do not use AI to make automated decisions about individuals, and no personal data is used for AI model training.